Understanding the Review Process for Long-Term Disability Claims 

March 21, 2024

By Steve Fields
Principal Attorney

Embarking on the journey to secure long-term disability benefits can often feel like venturing into a complex maze filled with legal and procedural intricacies. This process, essential yet daunting for many, requires a thorough comprehension of the steps involved, from initial application to final determination, as well as knowing how often long-term disability claims are reviewed.  

Long-term disability claims are reviewed regularly to ensure that you continue to meet the definition of disability. Some insurance companies review claims once a month. Others review claims every 3–6 months or only once a year. 

In the subsequent sections, readers will gain insights into the critical stages of the review process and practical tips for navigating the complexities and common challenges claimants face. The article aims to equip individuals with the knowledge to navigate this journey confidently. 

Starting Your Claim: The Initial Steps 

The initial phase of starting your long-term disability claim is all about preparation and organization. Before diving into the paperwork, it is crucial to understand the policy under which you’ are covered. This means reviewing your insurance policy to grasp the specific definitions of disability, coverage details, and the benefits you are entitled to. Gather relevant medical records, employment documents, and other evidence supporting your claim. Organizing these documents early on can streamline the process and reduce stress. 

Filing the Claim 

Once you have all your documents in order, the next step is to file your claim officially. This typically involves filling out a claim form provided by your insurance company. Compile this form meticulously, as inaccuracies or omissions can lead to delays or denials. Keeping a personal copy of all the documents you submit for your records is also a good idea. 

Engaging with Your Healthcare Provider 

An integral part of the initial steps involves close communication with your healthcare provider. They play a crucial role in substantiating your claim through medical evidence. Discuss your intent to file a claim with your doctor and ensure they understand the insurance company’s definition of disability, as their support is pivotal. The medical evidence they provide should comprehensively detail your condition, treatment plans, and the impact of your disability on your ability to work. 

Understanding Timelines 

It is important to know the timelines involved in the claims process. Insurance policies often have specific deadlines for filing claims and submitting additional information. These deadlines can ensure your claim is met. Additionally, familiarize yourself with the expected timeline for the insurance company to review and decide on your claim so you can follow up appropriately. 

By approaching the initial steps of your claim with thorough preparation, attention to detail, and proactive communication, you set a strong foundation for the review process ahead. 

Documentation and Evidence: Building a Strong Case 

Building a strong case for your long-term disability claim hinges on the quality and thoroughness of the documentation and evidence you provide. This evidence should paint a clear and comprehensive picture of your disability and its impact on your ability to work. It is not just about proving that you have a medical condition but also demonstrating how this condition prevents you from performing your job duties effectively. 

Central to your evidence collection is the medical documentation. This includes detailed reports from your treating physicians, diagnostic test results, and records of treatments and responses. These medical documents should articulate the nature of your condition, the treatments you have undergone, and, most importantly, how these impairments limit your functional capabilities. Remember, the goal is to bridge the gap between your medical condition and its impact on your work life. 

Key components of a strong evidence base include: 

  • Detailed Physician Reports: Ensure that your doctors provide comprehensive reports, including diagnosis, treatment plan, and prognosis. These reports should specifically address how your condition affects your work-related abilities. 
  • Diagnostic Test Results: Include all relevant test results, such as MRIs, X-rays, blood tests, and any other diagnostics that support your claim. 
  • Treatment Records: Document all treatments you have received, including medications, therapies, surgeries, and other interventions. This demonstrates the extent of your efforts to manage your condition. 
  • Personal Statements: A personal statement detailing your daily experiences with your disability can provide insight into the qualitative aspects of your condition. Describe how your disability has altered your life and work capacity. 
  • Third-Party Statements: Family, friends, or coworkers statements can offer additional perspectives on how your disability affects your daily life and job performance. 

After compiling your evidence, review it critically to ensure it aligns with the criteria set by your insurance policy for defining disability. It is not uncommon for insurance companies to request additional information or clarification, so be prepared to respond promptly and efficiently. 

In crafting your case, the coherence and consistency of your documentation are paramount. Your evidence should tell a compelling story, backed by medical expertise and personal testimony, that leaves little room for doubt about the legitimacy of your claim. By meticulously gathering and presenting your evidence, you significantly increase the likelihood of a favorable outcome in your long-term disability claim. 

Overcoming Denials: The Appeals Process 

Facing a denial of your long-term disability claim can be disheartening, but it is not the end of the road. The appeals process is a critical opportunity to contest the insurer’s decision and present additional evidence supporting your claim. Understanding this process and preparing thoroughly can significantly enhance your chances of overturning the denial. 

Initially, reviewing the denial letter carefully is vital to understanding the insurer’s reasons for the decision. This letter should outline the specific grounds for denial and inform you about the process and timeline for filing an appeal. Use this information as a guide to address the insurer’s concerns directly in your appeal. 

Essential actions in the appeals process entail: 

  1. Review the Policy: Reacquaint yourself with your policy’s terms, focusing on the definitions and provisions cited in the denial. This will help you tailor your appeal to meet the policy’s criteria. 
  2. Gather Additional Evidence: Collect any new medical evidence, updated treatment records, or expert opinions not included in your initial claim. This may also involve undergoing additional medical evaluations to strengthen your case. 
  3. Craft a Detailed Appeal Letter: Write a comprehensive letter that systematically addresses each point raised in the denial. Clearly articulate why the denial should be reconsidered, supported by evidence and references to your policy. 
  4. Consult Legal or Professional Help: Consider seeking advice from a legal professional or a disability advocate specializing in long-term disability claims. Their expertise can be invaluable in navigating the appeals process and increasing your chances of success. 

During the appeal, you must adhere to all deadlines and procedural requirements your insurance policy sets. Missing a deadline can result in the loss of your right to appeal. 

After submitting your appeal, the insurer will thoroughly review your case, considering all the new information and arguments you have presented. This review process can take several weeks or months, depending on the complexity of your case and the insurer’s timelines. 

If the appeal is denied, you may still have options, such as pursuing a second appeal if your policy allows or taking legal action. Each case is unique, so it is important to understand the specific avenues available based on your policy and the laws in your jurisdiction. 

Successfully navigating the appeals process requires thorough preparation, detailed evidence, and a clear understanding of your policy and legal rights. By carefully addressing the reasons for the initial denial and presenting a compelling case, you can improve your chances of securing the long-term disability benefits you need. 

Author

Steve Fields is the founder and managing attorney at Fields Law Firm. Since founding the firm in 2001 he quickly established a reputation with his Personal Injury clients for being a lawyer who truly cares.

Together with his experienced team of legal professionals, Steve ensures clients win their case, maximize their recovery while also looking out for their long-term interests, all backed with the firm’s Win-Win Guarantee®.

Fields Law currently handles cases for Personal Injury, Workers’ Compensation, Long Term Disability, Social Security Disability and Consumer Rights and has grown to be one of the largest injury and disability law firms in the nation.

Leave a Reply

Your email address will not be published. Required fields are marked *